End-to-end bpm capabilities, delivering process automation using next generation platforms and methods.
Enterprise Content Management
Next-gen enterprise content management solutions, enabling new ways of digital working through content explosion across enterprise and digital channels.
Robotic Process Automation
Drive digital transformation with intelligent robotic process automation. Accelerate and scale the implementation of RPA and AI-based automation across the enterprise.
Low Code No Code Product Development
Intelligent process automation using Low-code, no-code (LCNC) tools and platforms, accelerate cloud and digital transformation and innovations Vertical specific Product development using digital capabilities to deliver perceptive experiences and build responsive business value chains.
Digital Process Automation, uses Digital Technologies to optimize automated processes, enabling Digital Transformation. Objectives include enhanced customer or end-user experience, catering to the human elements of the interaction by keeping processes up to date and making the information available to anyone who needs it. Digital Process Automation focuses on Mobile-first interfaces, Process transparency, Offloading customer tasks to automation, Triggered reminders and notifications, Easy collaboration, Rapid user response and adaptation.
Task Learning, Process learning, Need, Issues, Error Identification -ROI Calculator
Business Process Automation RPA (Task Automation, systems integration) enhance Customer Experience
Conversational AI agents to enhance self service using social and digital networks.
AI & ML avoid/ reduce errors self heal, self correct and self enhance.
Moving the AI modules from a black-box approach to a glass-box approach, to make it simpler to use AI modules and to deliver more business value. Making AI modules more transparent and easily configurable so that the enterprise users (or business users) can quickly understand and easily configure and customize the AI modules according to their requirements. SXP has been driven by Automation and AI/ML from the very start, to bring added value to enterprises and their customers beyond what Bot Frameworks or CPaaS frameworks or DXPs (Digital Experience Platforms) can E.g. Recommendation System, Intent Classification at lifecycle level (to guide user to the appropriate service), FAQs, Dynamic Journeys based on User Profile and Preferences (derived from user’s activity data using AI/ML), and more.